transcosmos Information Systems

MAY 18, 2015

The manifestation of a remarkable customer experience is ingrained in the company’s culture. Observing the cultures of companies allows you to foresee in some way, how customers are dealt with and the kind of customer service they offer. It is the atmosphere where your customer service team works in.

Culture 48

Culture Company Customer Experience Customer Philosophy 48

Maz Iqbal

JULY 28, 2014

Filed under: CRM , Customer Engagement , Customer Experience , Customer Philosophy , Customer Service , Social Tagged: CRM , customer acquisiton , customer conversations , customer experience , customer relationships , customer retention , customer-centric , human to human.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

Maz Iqbal

DECEMBER 22, 2014

Let’s start with the basic question, who (specifically) cares for the customer? As a customer, I deal with many companies and I am clear that there is not one company/organisation that cares for me. Let’s make this even more specific, who cares for me?

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

ProProfs Chat

MARCH 26, 2020

Every company has a unique identity. . But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. Take Tesco Express, for example; they have a habit of replying to negative customer posts with smart, witty comments.

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Education Services Group

JUNE 21, 2018

While this wise quote may have come from the unlikely lips of Drake (award-winning hip-hop artist for the uninitiated), it couldn’t more accurately describe the importance of Customer Success (CS). In fact, it’s also a solid place to start answering the question of what is customer journey mapping. PUT THE “PRO” IN PROACTIVE.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

Maz Iqbal

JANUARY 8, 2015

Why seek to convert those whose very being is not in line with the Customer philosophy? The same question: why would any sane person feel any loyalty towards a ‘matcher’? Why suffer?

ROI 48

ROI Employee Engagement Leadership Loyalty 48

Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it.

Customer Centricity 54

Customer Centricity CRM Customer Journeys Customer Experience 54