Company, CRM and Customer Philosophy - Customer Experience Update

Dialogue on CRM, Customer Experience, and Customer-Centricity

Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Me: Seems that way.

Customer Centricity

Customer Centricity CRM Customer Journeys Customer Experience

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane. Relationships do not reside in CRM databases. Communication is more than bombarding customers with sales messages across any number of channels.

Customer Philosophy

Customer Philosophy CRM Customer Centricity Customer Retention

Customer Experience Update

Dialogue on CRM, Customer Experience, and Customer-Centricity

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

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