ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Building a smart teamwork culture for your support team can always be a challenging task. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place. The Amazement Revolution.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . The brand drives customer retention using two elements – referral programs and gamification.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JULY 21, 2020

At the same time, many companies are beginning to look for fresh talent to push their businesses forward and start planning for the future. Therefore, make sure new starters are engaged from the time they accept the job offer by fostering an inclusive environment where new agents flourish and quickly adapt to your contact centre’s culture.

Gamification 52

Gamification Handbook Social Media Video 52