GetFeedback
AUGUST 16, 2018
Although customers like talking to your support staff over the phone or via live chat, time and effort are saved on all sides when customers can help themselves. That means shorter wait times, freed up agent time, and happier customers. They’d prefer a long initial wait time but a quality response.
C Space
SEPTEMBER 2, 2020
Inability to travel overseas has boosted businesses in the domestic tourism hotspots and duty-free shops. As a result, there could be longer wait times to vote, as well as delays in counting the ballots. LVMH ’s China sales last quarter rose 65% from a year ago while overall group revenue dropped 38%.
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SmartMessage Blog
NOVEMBER 20, 2019
To engage better with shoppers of the new generation, brands should include chatbots in their communication toolbox. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates. Freddy also managed to bring in five times more daily users than average in a Black Friday promotion.
NobelBiz
FEBRUARY 22, 2023
The use of asynchronous communications is increasing This year, the increase of asynchronous contacts for customer service continues. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.
NobelBiz
FEBRUARY 22, 2023
The use of asynchronous communications is increasing This year, the increase of asynchronous contacts for customer service continues. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.
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