ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Steve Jobs had the goal of giving a customer something they didn’t know they needed or wanted until they actually started using it.

Customer Service 114

Customer Service Poor Customer Service Tips Hotels 114

Vonage

JUNE 23, 2017

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Comm100

OCTOBER 8, 2016

Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. White Papers. Give customers one-on-one attention. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 87

Social Media Self Service Customer Service Marketing 87

ShepHyken

NOVEMBER 16, 2016

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact.

Marketing 48

Marketing Customer Experience Advertising Customer Service Training 48

Comm100

JUNE 16, 2016

Take a load off and use the following activities when planning your next training day or session. What You’ll Need: Paper and pens. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. Telephone is a familiar game for many, as it teaches the importance of direct communication.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction. Download Free.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116