Communication Contact Center Customer Service Training Gamification 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. To help you get started, we’ve compiled a list of 29 customer service training and coaching tips.
Vonage
OCTOBER 22, 2015
In terms of strategy, he highlights the importance of: Access – and, in particular, placing a message in front of the customer at exactly the point when they’re most likely to experience a problem, and encouraging them to get in touch. Gamification. Many employee gamification programs focus on the ‘employee of the month’.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Expert insights. Personalized for you.
97 
Let's personalize your content