A 4-Step Plan For New Chief Customer Officers, With Donna Peeples – CB29
Customer Bliss
NOVEMBER 29, 2016
Donna Peeples was the Chief Customer Officer at AIG — obviously a large company. Engaging peers to understand their interpretation of the work. Create a roadmap with simple initial wins. Get quick wins – usually attached to cost reduction by improving customer experience efficiency.
Let's personalize your content