Customer Guru

AUGUST 8, 2018

Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consultancy firm. Her vast experience of over 20 years helps her clients achieve employee engagement, customer loyalty, and overall customer experience. She is a certified CCXP, CX Expert, TEDx Keynote Speaker and renowned blogger.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Eptica

MAY 27, 2016

Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace. Programs can be led directly by the CEO or through a Chief Customer Officer with high level responsibility for their impact.

Customer Experience 49

Customer Experience Chief Customer Officer Contact Center Effort Score 49

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

NOVEMBER 21, 2019

Learning how to reach and understand customers and employees while maintaining robust and careful privacy will grow as a critical area of focus for most organizations, especially in the financial , tech, media and health spaces. The continued rise of the new contact center. Numeracy and tech know-how will become standard.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38