Lumoa

JULY 17, 2023

This Google technology is designed to offer the most accurate understanding of videos, images, and texts. Keeping the human touch One of the drivers of digital transformation that can positively impact digital cx is the implementation of artificial intelligence solutions, such as chatbots, into businesses.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. When it comes to engagement, the visual element delivers an entirely different customer experience than a chatbot, text, or phone call.

Self Service 109

Self Service Customer Service Video Engagement 109

SurveySparrow

SEPTEMBER 20, 2021

Online research panels. Chatbots for website. Video feedback & data capture. Zoom video surveys. In addition, InMoment’s highest-rated features on G2 are its CSAT scoring function and multi-brand experience support. AI-powered chatbots. VoC Multi-touchpoint feedbac. Online store workflows.

Omni-Channel 52

Omni-Channel Software Tools Management 52