Chatbots Knowledge Base Poor Customer Service Voice of Customer 
Second to None
APRIL 8, 2019
The Needy Customer Service Representative (or Chat Bot). Is there such a thing as “too much” customer service? It is important to anticipate the customer’s need but overloading them with unwarranted assistance will only frustrate them. In some cases, yes. 1] [link]. [2] 2] [link]. [3]
Thematic
SEPTEMBER 22, 2021
This data is typically stored in documents, CRMs, databases and knowledge bases. It’s important to examine which data is available and needs to be included in your research, based on its scope. I really hate the customer service of this software company” would be coded as “poor customer service”.
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