Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

e-support 208

e-support Customer Experience Social Media Chatbots 208

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Kustomer

NOVEMBER 4, 2020

Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. The chatbot market size is projected to grow from $2.6 Hey Google!)

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Bold360

APRIL 12, 2021

Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. . Customers who simply demand faster and better support have become much more open to self-service options.

Self Service 52

Self Service Customer Engagement Trends Engagement 52

Kustomer

NOVEMBER 4, 2020

Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. The chatbot market size is projected to grow from $2.6 Hey Google!)

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Oracle

AUGUST 27, 2019

What is e commerce? In fact, e commerce was often used as shorthand for online retail, as those businesses were among the first to enlist the internet as a point of sale. What is e commerce today? Both B2C and B2B e commerce deployments have each incorporated a more aggressive set of customer service technologies as well.

e-support 58

e-support B2C Retail B2B 58

SurveySparrow

SEPTEMBER 27, 2023

Big data, when properly analyzed and harnessed, can unveil patterns, trends, and insights that were previously hidden in the noise. Let’s see how it is used: Personalization: Big data drives personalized marketing and content, offering tailored experiences based on individual preferences.

Data 52

Data Customer Experience Loyalty Programs Social Media 52