Lumoa

SEPTEMBER 8, 2021

The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. With this data, you can build a vivid image across departments, different customer industries, stages of implementation, etc.

Customer Experience Management 208

Customer Experience Management CEM Customer Experience Management 208

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. FIVE CRITICAL PILLARS FOR DESIGNING AN EFFECTIVE CEM PROGRAM. What are the goals and timing for the CEM program? INTRODUCTION.

CEM 40

CEM Strategy Insurance Abandon Rate 40

CloudCherry

FEBRUARY 20, 2019

As customer experience gains more traction and more maturity as an industry, the technology is running double time to keep up. 90% of the set up for a new CEM solution is standard – so why are you being billed for it as a professional service? CX platforms are being acquired for billions of dollars. Decreasing churn? By how much?

Strategy 273

Strategy CEM Analysis Self Service 273

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards. This year’s crop of candidates was quite competitive.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Improve VoC metrics like NPS® and correlate this improvement to revenue. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Learn More.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Improve VoC metrics like NPS® and correlate this improvement to revenue. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Learn More.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40