Lumoa

SEPTEMBER 16, 2022

There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback. Streaming services, telecommunication industry, etc.). A score of less than 4 means a business will less likely to receive negative feedback when an interruption happens. Listen to the voice-of-customer.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!

Company 117

Company Net Promoter Score Hospitality CEM 117

Experience Matters

APRIL 7, 2015

Nominees are rated based on their capabilities, results, and client feedback. The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), The result: happy, loyal customers. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120