Customer Bliss
JULY 13, 2018
Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
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Lumoa
SEPTEMBER 16, 2022
There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback. Streaming services, telecommunication industry, etc.). A score of less than 4 means a business will less likely to receive negative feedback when an interruption happens. Listen to the voice-of-customer.
SurveySensum
JUNE 24, 2019
Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). Customer feedback collected and analyzed by using algorithms can redefine the way telecom companies used to take care of customer satisfaction.
Thematic
OCTOBER 8, 2018
Thematic has been working with a global telecommunications provider who has been measuring NPS using an established Voice-of-Customer platform for many years. Understand customer priorities and find insights. Thematic clearly displays the impact on the customer experience. Thematic identifies red flags.
OpinionLab
JUNE 17, 2016
The results published in our latest Customer Opinion Index (COI) Report say a lot about exactly what is going on in CX at the moment: namely the impact of mobile and how this is affecting customer expectations.
Second to None
JANUARY 22, 2019
That often means thinking about problems your customers have never imagined and then deploying both new and existing technology to solve them. The foundation for all telecommunications systems is the network. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.
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