CX Secrets: The Importance of Aligning CX with Marketing
PeopleMetrics
FEBRUARY 21, 2018
Design your customer experience in a way that you can deliver consistently through whatever channel(s) you happen to be in. If you're in multiple channels (which most brands are), the website experience should be consistent with the in-person experience should be consistent with the contact center experience, and so on.
Let's personalize your content