Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.

Customer Retention 86

Customer Retention How To Net Promoter Score Effort Score 86

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses can adopt similar algorithms to offer personalized experiences to their customers. Customized Loyalty Programs Loyalty programs have been a staple of customer engagement for decades. This not only boosts customer retention but also fosters a sense of belonging.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

CSM Magazine

DECEMBER 20, 2022

This allows customers to tailor their gaming experience to meet their own individual needs, ensuring that every player gets an enjoyable and rewarding experience. The online gambling industry offers an excellent case study in how to provide great customer service. Technology can help, but it’s not the only answer.

Industry 72

Industry Customer Service Case Study Loyalty Programs 72

BirdEye

AUGUST 24, 2023

Customer marketing is a marketing strategy that targets existing customers with the goal that they will buy again and become brand evangelists. Loyal customers, on the other hand, are worth up to ten times more than their initial purchase. Next, we’ll get into the nuts and bolts of creating a winning customer marketing strategy.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Customer satisfaction and feedback surveys.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options.

NPS 52

NPS Feedback Effort Score Customer Journeys 52