Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Customer Service Culture. Read these books to gain perspective on how other successful companies have delivered impressive and note-worthy customer service cultures.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Building a smart teamwork culture for your support team can always be a challenging task. Books on Customer Service Culture. The Service Culture Handbook. Understand your team members better.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Thematic

MARCH 27, 2024

A Competitive Advantage Companies that actively manage their churn risk demonstrate a commitment to customer experience.   Loyalty programs or targeted incentives can help retain higher-risk customers and demonstrate your commitment to providing a positive customer experience.

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

SurveySensum

NOVEMBER 6, 2023

Competitive Advantage Companies that actively listen to customer feedback and take action are often more competitive. Ask if they’d be willing to provide testimonials, or participate in case studies or reviews. This leads to greater customer satisfaction , as their concerns and suggestions are addressed.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

BirdEye

MARCH 17, 2023

Strategy allows a business to leverage competitive advantages and avoid common industry pitfalls. They should be able to perform market analysis to determine the company’s current position and understand its competitive advantage over its peers. Hiring the right plan is crucial to success.

Consulting 98

Consulting Social Media Financial Strategy 98