AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 98

Financial Multi-Channel Marketing Analysis 98

Magellan Solutions

JULY 15, 2021

They have a wide range of target industries from food and beverage, retail to financial services. The client handles credit and debit card transactions for over 100,000 restaurants, hotels, and other retail merchants. . B2B Appointment Setting Services Help a Wine Retailer to Increase their Pipeline Value. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Pointillist

NOVEMBER 11, 2019

Measure First Call/Contact Resolution with Journey Analytics As customers increasingly interact with businesses across multiple channels, organizations are shifting to measuring First Contact Resolution instead of First Call Resolution. Customer behaviors vary across different channels.

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74