Magellan Solutions

JULY 15, 2021

They have a wide range of target industries from food and beverage, retail to financial services. The client handles credit and debit card transactions for over 100,000 restaurants, hotels, and other retail merchants. . B2B Appointment Setting Services Help a Wine Retailer to Increase their Pipeline Value. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Many call center leaders cite First Call Resolution (FCR) as the most important metric to track. What is First Call Resolution?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74