NobelBiz
APRIL 27, 2021
How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time. What is the aim of customer loyalty? Putting in place a loyalty strategy would also please them.
NobelBiz
JANUARY 16, 2024
Leveraging technology, such as automatic call distribution systems and call recording, can enhance operations and improve the overall customer experience. Inbound Call Center Campaigns Inbound campaigns deal with incoming calls from customers. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?
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Talkdesk
OCTOBER 29, 2020
Several years ago, I was doing a research project for a leading telecommunications company. The company was seeking insight into low net promoter scores (NPS) and brand loyalty. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. They can also save interaction details (e.g.,
NobelBiz
MARCH 23, 2022
If you want to use capabilities like call recording, you’ll need a lot of storage space. Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies. On-call coaching, call recording solutions, call whispering , and many other available examples.
Thematic
JANUARY 27, 2019
Unstructured data is data that isn’t stored in a fixed record length format. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data. We worked with a telecommunications provider whose goal was to increase their NPS.
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