GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

So that’s really what built the foundation for me and drove my passion in the customer experience side of the fence, and then went from there to software sales. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. Yeah, it does.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

NobelBiz

MARCH 23, 2022

Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice. Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. More interractions equals more conversions and happier customers.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52