GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? However, the ability to do this job from home expands the available talent pool.

Trends 52

Trends Customer Service Self Service Contact Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Kustomer

JANUARY 14, 2021

Yeah, so I grew up in the outsource contact center space. So that’s really what built the foundation for me and drove my passion in the customer experience side of the fence, and then went from there to software sales. Do customers want to come on the phone, not come on the phone? Tell us a little more.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81