NobelBiz

JULY 26, 2022

Call score might be based on “manual” qualifying / classification by agents or on speech analytics algorithms. The importance of call scoring For inbound call center call scoring may help call center agents to be more efficient, minimize client turnovers, and increase customer retention.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

NobelBiz

MARCH 23, 2022

If you want to use capabilities like call recording, you’ll need a lot of storage space. Here are some data and metrics to consider when estimating your revenue: Lifetime Client Value: That is to say, calculate the average length of time your customers remain loyal to you. This will allow you to estimate the revenue generated.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 27, 2021

But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MARCH 14, 2022

Cloud Contact Center Solutions such as NobelBiz Omni+ allow you to coach your agents in real-time with features such as double-listening or discreet intervention during a call. Call recordings can also be used as training material to highlight your best agents’ best practices for the benefit of your less experienced employees.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52