NobelBiz

JULY 26, 2022

The volume of information in the CRM database grows with the passage of time. While the call center can be proud of having richer and more specific information about customers and managing them. Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

NobelBiz

APRIL 27, 2021

But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MARCH 23, 2022

How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? How often do agents need to call or e-mail the solution to complete a task? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52