Eptica

APRIL 30, 2021

Author: Pauline Ashenden - Demand Generation Manager The pandemic and lockdowns have increased the focus on the human side of customer service, and particularly, the need for agents and organisations to develop emotional intelligence skills to meet their own and customers’ changing needs.

Call Recording 72

Call Recording Trends Customer Satisfaction Meeting 72

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. While there are countless others who have inspired and shaped the advice I share in this article, these two Customer Success leaders stand out. With that honesty, be the change your team wants to see. Customers come and go.

Software 98

Software How To Feedback Training 98

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. While there are countless others who have inspired and shaped the advice I share in this article, these two Customer Success leaders stand out. With that honesty, be the change your team wants to see. Customers come and go.

Software 52

Software How To Feedback Training 52