NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

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NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

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Playvox

APRIL 21, 2023

Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team. For example, you could add chat to your channel offering and then train your team on the differences in handling chats compared to email and voice.

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Talkdesk

JUNE 21, 2019

Check out our full list of over 50 contact center software integrations. Artificial intelligence can greatly reduce handling time by automatically filling in required fields in customer data and call records, or sending automated messages to customers or other departments. The post What is Call Wrap Up Time?

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NobelBiz

FEBRUARY 2, 2021

By giving your agents self-study, you are empowering them to take charge of their own development and evolution. The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more.

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Call Center Training Tips Contact Center 52

NobelBiz

FEBRUARY 14, 2022

Here are some tips for monitoring your call center quality: Call recording Call recording software is quite handy for monitoring contact center agent performance. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D.

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UJET

DECEMBER 9, 2021

For contact center employees, using the right technology can make a world of difference to their workday. . Choosing the right contact center software and complementary integrations can reduce the amount of context shifting agents do to resolve each issue. Show appreciation for your employees .

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