Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Think Customers

JULY 8, 2019

Open enrollment has become a make-or-break time for insurers. based associates are legally required to assist consumers in their choices of health insurance, which can be expensive and hard to staff in different geographies. It’s an approach we at TTEC call “Smart Seasonal.”. Implement technology to accelerate results.

Insurance 40

Insurance Self Service Call Flow Average Handle Time 40

Magellan Solutions

OCTOBER 9, 2022

With the responsibilities that these professionals have on their plate, it can’t be avoided that attending to phone calls can be neglected. Good thing, there are outsourcing companies that are HIPAA ( Health Insurance Portability and Accountability) compliant. . They can’t take more clients’ calls then.

Insurance 75

Insurance e-support Hospitality Social Media 75

Call Experts

SEPTEMBER 1, 2022

While simple IVR systems are great for basic customer service, sophisticated ones will leverage speech recognition and help companies improve their call flow and reduce wait times. An automated phone answering system can help you manage your time and money on customer service. How Is An Automated Phone Answer System Scalable?

System 52

System Call Center Call Flow Customer Retention 52

TechSee

JANUARY 24, 2019

Example: Personal Capital is a wealth management firm that uses video chat to improve the onboarding of new top-tier clients and maintain trusted relationships with those clients long term. The combination of these two technologies creates a powerful collaborative solution for remote visual guidance.

Video 141

Video Contact Center Financial Call Flow 141

NobelBiz

FEBRUARY 22, 2023

After all, contact center managers and supervisors must be able to readily determine the areas of work to enhance the degree of customer satisfaction once they have correct statistics. How can technology be used to drive low AHT? Data must be centralized: it is best to avoid switching platforms or transferring calls.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

After all, contact center managers and supervisors must be able to readily determine the areas of work to enhance the degree of customer satisfaction once they have correct statistics. How can technology be used to drive low AHT? Data must be centralized: it is best to avoid switching platforms or transferring calls.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52