NobelBiz

APRIL 18, 2022

How to manage a call center efficiently? How to drive efficiency in a call center through technology? Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows. How to calculate efficiency in call center?

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Call Center Contact Center How To Gamification 52

NobelBiz

FEBRUARY 27, 2024

One of the primary advantages of CRM integration with contact center technology is call flow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. He has over 17 years of experience in computer science, with a focus on telecommunications, IPTV, and fraud prevention.

Self Service 68

Self Service Contact Center Virtual Agent Chatbots 68

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. The post How To Manage The Average Handling Time (AHT) For Contact Centers? Similarly, some agents will be faster than others when providing the same service. appeared first on NobelBiz.

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Average Handle Time Contact Center Management Call Center 52

NobelBiz

JANUARY 30, 2024

The key to achieving this goal lies in implementing strategies and tools that mitigate Call Blocking In this article, we’ll explore what Call Blocking is and what factors lead to it, while offering Strategic Approaches and best practices to implement in your call center. Table of Contents What is Call Blocking?

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Call Center Telecommunications Contact Center Self Service 103