Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. The same holds true in the contact center. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. View Webinar.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service 67

Self Service Contact Center Virtual Agent Chatbots 67

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Export the Genesys call flow from the QnABot Content Designer. Import example questions to QnABot.

Virtual Agent 67

Virtual Agent Call Flow Self Service Contact Center 67

West Monroe

JULY 27, 2017

Not only did it go from an online bookstore to one of the largest retailers in the world, but Amazon has now tapped contact centers. Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing.

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49

Interactions

JUNE 10, 2022

Today, automation in the contact center is a necessity. The latter two contribute to the former in that most of the time people get into a never ending loop because they have to conform to the technology by using certain words or phrases to move forward and if they don’t, the system does not understand them.

Self Service 62

Self Service System Consumers Multi-Channel 62