Call Center First Call Resolution Omni-Channel Travel 
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
CSM Magazine
JUNE 27, 2023
To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
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ViiBE Blog
AUGUST 11, 2021
The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center? ViiBE Blog.
CSM Magazine
NOVEMBER 24, 2022
This not only saves time but also reduces travel costs for both the company and the customer. Additionally, remote support can improve first-call resolution rates and single-visit resolutions, as well as remove barriers such as language and cultural differences that may have complicated communication in the past.
ViiBE Blog
JANUARY 22, 2021
Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. as well as our timeline.
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