COPC

MARCH 11, 2024

Early attrition poses a significant and costly challenge for contact centers. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. Do our learners find the training experience engaging or boring?

Call Center 97

Call Center Gamification Contact Center Training 97

TechSee

SEPTEMBER 2, 2020

How can they drive remote employee engagement? Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. Introduce fun through rewards and gamification. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

NICE inContact

JANUARY 24, 2017

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. A good change management strategy involves communicating with and engaging your end-users long before your actual Go-Live date. Build Excitement for Go-Live.

Call Center 120

Call Center Technology Contact Center Gamification 120

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management 88

Management Gamification Contact Center Policies 88

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You also hope to keep agents engaged so they’ll want to stay put. Make customer service training engaging and fun. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You also hope to keep agents engaged so they’ll want to stay put. During the session, it’s fine to remind agents of brand guidelines. Put things in context.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You also hope to keep agents engaged so they’ll want to stay put. During the session, it’s fine to remind agents of brand guidelines.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40