NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Tony: Yeah, thanks Nicholas.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Playvox

JUNE 22, 2023

Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. What Are Call Center Efficiency Metrics? Is your call center prepared?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Playvox

APRIL 27, 2023

You can proactively set up your staff for success and schedule them in the channels that most fit their skill sets. How customers perceive your brand is closely — and often entirely — based on the customer experience delivered by your contact center team. The gamification software Kahoot!, Be clear about how to succeed.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Playvox

MAY 2, 2023

Support Remote Work Moving to a cloud contact center makes it easier for your agents and managers to work outside the office — free from the on-premises network. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52