Call Center Employee Engagement Online Experience User Experience 
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. live support, customer service call centers). This really is a double-edged sword.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Customer Service, a stand alone department in many companies, remains a call center. Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences. Take the time to review chat logs, customer emails, and call center recordings.
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