ShepHyken
MARCH 14, 2022
My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. If you haven’t done this exercise before, it’s time. In other words, it’s all of the interaction points the customer experiences. And it’s so simple – even easy!
Kustomer
SEPTEMBER 4, 2023
Training is typically considered a general, one-size-fits-all method to teaching employees something they all need to know without having to consider their individual knowledge and skills. To coach effectively, you have to have essential training processes in place first.
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Comm100
DECEMBER 19, 2017
Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. Perception matters. 2. Use Outcome-Based Measurements.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Perception matters.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Perception matters.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Perception matters.
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