Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. A leader in help desk services, Zendesk now has over 2,000 employees and serves 114,000 customers in 150 countries and territories. Deployment : Cloud, SaaS, Web.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20

Brad Cleveland Blog

JANUARY 20, 2015

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Contact Center 20

Contact Center Multi-Channel Mobile Customer Service Call Center 20

Brad Cleveland Blog

JANUARY 20, 2015

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Contact Center 20

Contact Center Multi-Channel Mobile Customer Service Call Center 20

Brad Cleveland Blog

FEBRUARY 16, 2016

The post Developing a Mobile Customer Access Strategy appeared first on Brad Cleveland.

Strategy 26

Strategy Customers Mobile Customer Service Contact Center 26

Brad Cleveland Blog

AUGUST 2, 2016

The post Mobile Customer Support appeared first on Brad Cleveland.

Customers 26

Customers Mobile Customer Service Contact Center Call Center 26