Talkdesk

MARCH 17, 2020

Continuously improving the customer journey in order to achieve the perfect customer experience (CX) is the Everest of the CX-obsessed. This is largely due to complex and inflexible tools that are difficult to customize and require IT resources, developers or professional services to build and manage.

Contact Center 94

Contact Center Self Service Tourism Travel 94

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. She is a trusted industry voice for guidance on emerging contact center channels and technologies. Analyst at ICMI, and Call Center Leader at Deloitte.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

FEBRUARY 6, 2018

Travel and Tourism. Emerald ISO Travel Solutions : A CRM that meets the needs of the tourism market, providing campaign management systems, complaint management, brochure fulfillment and more. Zendesk offers a range of products to help companies improve their customer relationships.

Software 104

Software Customer Engagement Engagement Omni-Channel 104