NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. Data analytics in call centers goes beyond merely collecting data. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NobelBiz

JUNE 4, 2024

Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. What is a Customer Service Call Center?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Video calling.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 14, 2023

A high FCR rate indicates that customers have their issues resolved quickly and effectively. In contrast, a low FCR rate may suggest that more calls are needed to resolve a customer’s issue or that customer service representatives are not adequately trained to handle specific problems.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

JULY 25, 2023

Join us as we navigate the landscape of Customer Interaction Analytics and its significant impact on customer-centric approaches in today’s business world. Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

APRIL 3, 2023

Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Integration with existing systems: To function properly, self-service systems must be integrated with existing customer service systems. without speaking to a customer service representative.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

NobelBiz

APRIL 16, 2024

Whether it’s through social media, email, chat, phone, or in-person interactions, businesses must ensure that customers receive the same level of service and attention across all touchpoints. Why is an Omnichannel Customer Engagement Strategy Important for Businesses?

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52