NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

Talkdesk

FEBRUARY 16, 2017

Choosing a call center software solution is a big decision. Every company wants to offer outstanding experiences during sales and service conversations and the right call center software is a huge part of that strategy. After the initial setup, there are more maintenance tasks to get a call center software optimized.

Call Center 40

Call Center Software Self Service Call Recording 40

BlueOcean

NOVEMBER 6, 2019

It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways. Read this next: Why Asking for Contact Center Pricing Shouldn’t Be Your First Question.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. Route calls to the right team member with IVR.

Call Recording 109

Call Recording Video System Communication 109

AWS Machine Learning

DECEMBER 21, 2023

A call center agent’s job is to handle inbound and outbound customer calls and provide support or resolve issues while fielding dozens of calls daily. Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls.

Contact Center 94

Contact Center Call Center e-support Knowledge Base 94

NobelBiz

MARCH 23, 2022

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. Onboarding Process : Recruitment and training are part of your calls center activities. If you want to use capabilities like call recording, you’ll need a lot of storage space.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52