TechSee

JULY 24, 2023

With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity. By capturing relevant information during hold times, agents gain a comprehensive understanding of the customer’s query before the call even begins.

Call Center 109

Call Center First Call Resolution Data CRM 109

Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction. Contact us now to maximize the power of outsourced call centers.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

TechSee

NOVEMBER 27, 2018

In contact centers, AR technologies empower agents to visually interact with customers as ‘virtual technicians,’ increasing efficiency, reducing drain on resources, improving contact center KPIs and enhancing CX through personalized and visual guidance. The post Infographic – AR in Customer Service appeared first on Techsee.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

NobelBiz

FEBRUARY 13, 2024

By measuring the outcomes of CRM integration, NobelBiz helps contact centers identify areas for improvement and optimize their strategies for better results. This approach not only enhances customer satisfaction but also drives the operational efficiency of the center itself. It’s a win-win.

Call Center 59

Call Center Self Service Software Contact Center 59

TechSee

DECEMBER 4, 2018

TechSee, a leader in intelligent visual engagement, was initially contracted by VodafoneZiggo , Vodafone’s Dutch operator, to pilot the remote customer assistance technology powered by AI and AR. Following this Vodafone innovation proof of concept, two additional rollouts were carried out by Vodafone UK and Vodafone Portugal.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT).

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95

TechSee

MAY 29, 2018

Customer Service KPI #1 – NPS (Net Promoter Score). Customer satisfaction is critical as it impacts churn and customer lifetime value. Maximizing relationships with existing customers by improving communication and service processes is a clear priority in our customer-centric era.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95