TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Grupo Noa

DECEMBER 15, 2020

Ideally, a firm that does not receive an excessive high volume of calls should go for shared call center route. According to Walker statistics, 81% of the customers view customer care service as the necessary determinant of a firm’s long-term success. A firm needs to leverage on that.

Call Center Solutions 52

Call Center Solutions Call Center Contact Center Omni-Channel 52

Grupo Noa

JUNE 1, 2018

Ideally, a firm that does not receive an excessive high volume of calls should go for shared call center route. According to Walker statistics, 81% of the customers view customer care service as the necessary determinant of a firm’s long-term success. A firm needs to leverage on that.

Call Center Solutions 40

Call Center Solutions Call Center Contact Center Omni-Channel 40

TechSee

JUNE 25, 2019

Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. How Much Does Call Center Outsourcing Cost? The cost of call center solutions varies.

Call Center 49

Call Center Call Center Solutions Contact Center Culture 49

NobelBiz

FEBRUARY 22, 2023

The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.

Call Center 52

Call Center Analytics Contact Center How To 52

NobelBiz

OCTOBER 30, 2020

As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Outstanding service drives customer retention and word-of-mouth advertising, two things that can yield a significant edge in a tough market.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52