article thumbnail

Augmented Reality Remote Assistance – The Complete Guide

TechSee

Insurance and financial institutions : With AR remote assistance, customers can easily gain clarity on billing or invoice inquiries, with the agent sharing their view and pointing where necessary. Here’s how Dutch insurance company Achmea is using AR remote assistance to speed up the claims process and impress their customers.

article thumbnail

How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive

TechSee

As leaders in intelligent visual support,we’ve implemented visual support in the contact centers of some of the world’s largest companies, including Vodafone, Samsung, Orange , Liberty Global, and Achmea. Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why is shorter life cycle of insurance claims critical to the industry?

TechSee

Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Financial Advantage. The Consumer Advantage. The Competition Advantage.

Insurance 153
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology.

Trends 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology.

Trends 84