TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. What’s on the agenda? 12:30 – 13:30.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

APRIL 13, 2022

True omnichannel support is more than simply communicating with customers on every channel. You must provide consistent service across communication channels that allow one conversation to start where the other ends, no matter what channel a customer or agent is on. Use Chatbots. Subscribe to the Knowledge Base.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

NobelBiz

FEBRUARY 21, 2023

Why do call centers offer the callback option? The answer is personalized Customer Experience and User Experience. Indeed, Callbacks are an excellent way to make interactions easier for call center agents and clients. Increasing self-service is part of the call center’s future.

Contact Center 52

Contact Center Abandon Rate Self Service Management 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Related → Zendesk Pros and Cons: Is Zendesk Really Worth It?

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

FEBRUARY 7, 2023

A hyper-smart chatbot should represent a foundation-shaking breakthrough in user, agent, and field technician support, enabling automated guidance that works as promised. Is Generative AI for Service Too Good to Be True? The AI can even suggest additional steps the agent should consider to help the user solve their problem.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124