Call Experts

SEPTEMBER 8, 2023

Understanding the HIPAA-Compliant Answering Service HIPAA laws set strict guidelines for safeguarding patient data, and because answering services call centers play a significant role in healthcare operations, a trusted provider in the call center industry must understand the importance of HIPAA compliance.

Healthcare 52

Healthcare Call Center Guidelines e-support 52

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center.

Call Center 69

Call Center Call Center Solutions Hospitality Training 69

Magellan Solutions

JULY 2, 2021

CIENCE Technologies. Unity Communications. Hospitality. Before choosing the best call center provider, you must first analyze whether they fit into your business model or not. GlobalSky Call Center. CIENCE Technologies. Unity Communications. Hit Rate Solutions. Hit Rate Solutions.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

Magellan Solutions

APRIL 14, 2021

There are a lot of ways to handle inbound calling. . Some companies prefer that their receptionist takes in the calls. But most of them want a call center to take care of it because of their expertise and technologies. Customer acquisition and retention depend on your inbound calling partner.

Call Center 52

Call Center Hospitality Government Contact Center 52