Optimove

MARCH 10, 2022

As a customer-centric organization, Melita believes that all strategic planning needs to begin with customer insights. And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

TechSee

DECEMBER 11, 2018

This effort is focused in two main directions: Data integration flow and administration: Collecting and analyzing the mass amounts of business and customer data available to them, provides contact center leaders with both customer insights and a basis for future automation.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

TechSee

MARCH 13, 2018

In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Prediction of human behavior.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 21, 2023

Here are just a few ways to maximize your customer engagement efforts: Customer communication is a vital component of your business, and it’s essential to establish a proper interaction flow. Depending on the size of your business, you can create different channels to help with communication. But make no mistake!

Call Center 52

Call Center Customer Engagement Technology Engagement 52