NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. AppConnect. Omnichannel.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

Magellan Solutions

AUGUST 5, 2021

Most call centers handle tons of inbound and outbound calls every day. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Automated call distribution (ACD) . Real-time customer cards . Feature(s).

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

MAY 22, 2023

It’s a connection between you and your customers, a facilitator for internal coordination, and a key player in ensuring seamless operations. Superior quality: With high-definition audio and video capabilities, modern systems provide excellent call quality. Your phone system is more than just a communication tool.

System 52

System Contact Center Call Center Communication 52

NobelBiz

MARCH 15, 2021

As technology continues to evolve, the customer experience is changing dramatically. Customers are now using voice, social media, and other channels to communicate, get information, complain and compare. Merging and integrating CRM with your contact center solution allows you to optimize the customer journey.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Would the solution benefit from a unified CRM?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52