Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features. Here’s how: 1.

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Call Center Call Center Solutions Fashion Call Center Experience 40

RapportBoost

NOVEMBER 5, 2018

Tony Medrano: First, we are going to talk about change, transformation, changing a contact center into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand. So, we look for genuinely happy people.

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Contact Center Video Sales Training 40

Russel Lolacher

AUGUST 29, 2022

And it’s nice that it’s, I mean, I love it, that’s your experience, but how dependent is it on a culture that will listen to their stuff in order for experiences like that to be able to happen? Culture is a huge component of that. Doug Rabold. Yeah, absolutely. Disruption is exactly the opposite.

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