Vonage

OCTOBER 2, 2017

And according to Global Web Index , 28% of time spent online is social networking. This has effectively sped up the time consumers expect it to take a brand (or anyone) to reply to a message. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

And according to Global Web Index , 28% of time spent online is social networking. This has effectively sped up the time consumers expect it to take a brand (or anyone) to reply to a message. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Bold360

APRIL 12, 2021

As self-service tools improve, customer adoption is rising. . Customers who simply demand faster and better support have become much more open to self-service options. Self-service tools have become more widely utilized and also more user friendly, improving the customer experience (CX).

Self Service 52

Self Service Customer Engagement Trends Engagement 52

Inbenta

JULY 5, 2021

How might inaccurate or irrelevant results affect your experience? For visitors to your web or e-commerce site, search results must be relevant and accurate. In this case, none of the results is particularly what she’s looking for and requires an additional step—like calling or emailing customer support—for help. Probably not.

Self Service 64

Self Service Customer Experience e-support Knowledge Base 64

Tricia Morris

NOVEMBER 13, 2015

The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 Will Your Brand Be on the Customer’s Naughty or Nice List? will rise between 6 and 8% this year.

Self Service 40

Self Service Customer Service e-support Retail 40

ijgolding

MARCH 22, 2017

All business have taken necessary measures, so that customers become loyal, provide repeat business, and advocate their products & brand – thereby increasing the customer base. This has forced the businesses to provide differentiation at various touch points of customer journey, especially customer support.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The conversations in the fitness space are completely unusual,” said Marden.

Brands 52

Brands Travel Hotels Airlines 52