Uniphore

DECEMBER 7, 2021

Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Customers liked this shift ?and

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Innovative CX

JULY 22, 2020

If you really want your brand to stand apart from your competition, your customer experience must as well. Brand and CX are inseparable as means for responding to customer expectations. Create an engaging and effective online experience. Be competitively priced. Eliminate complicated returns.

Customer Experience 59

Customer Experience B2C Exercises Customer Service Representative 59

Second to None

JUNE 12, 2020

Trust with employees ultimately funnels trust into your customers. As you map your customer journeys, ensure that your employees resonate with your brand. Cultivate a culture where your employees are excited to share your brand, through simple word-of-mouth conversations and across digital platforms. Who are they?

Customer Experience 62

Customer Experience Customer Service Representative Chatbots Customers 62

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. In this new context, customer expectations are higher than ever. Here’s how to avoid that, what to look out for, and how to actually meet customer expectations today.

Self Service 79

Self Service Ecommerce Knowledge Base Customer Service Representative 79