InMoment XI

MARCH 27, 2024

Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today. The automotive industry relies heavily on brand perception. The highest-performing brands in auto respond to reviews within 1.21

Automotive 260

Automotive Management Social Media Feedback 260

ijgolding

JUNE 9, 2015

Ability to report CX data to different audiences in an understandable manner. Identifies and maps major customer touchpoints in the customer experience. Assesses, documents, tracks, and reports resolution of experience gaps across touch points. Reports results, insights, and recommended actions to improve.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Smith+co CX

JANUARY 15, 2018

Many organisations have company or brand values or a customer focus statement, yet only a few bring these alive for their people in a way that enables them to bring it alive for their customers. In turn, those direct reports filtered down the information to their own reports, their field managers and the stores.

Training 28

Training Brand Values Brands Measurement 28