InMoment XI
SEPTEMBER 14, 2023
High-quality, relevant content not only provides value but also positions your brand as an industry leader. Regularly update your blog, social media channels, and other platforms with content that aligns with your brand values and speaks to your audience’s needs and concerns.
Stella Connect
JANUARY 4, 2022
During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.
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Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Keep your coaching session simple. Feedback should be clear and succinct so it’s easy to digest.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Keep it simple. But the focus of the session should be behaviors that can help them improve.
Qualtrics
JANUARY 23, 2020
For one thing, it can increase revenue and build brand value. Whatever you choose to do, the golden rule is that it needs to be aligned to your values and purpose as a company. A thriving CSR program is one that’s closely tied to the culture of a company, as well as being in the letter of its policies and guidelines.
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